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Important KPIs to know for a call center
Every business should be involved in developing and implementing new policies to ensure that all of its operations run smoothly. In this case, we have to rely on several elements to ensure that everything works normally. We are talking here about key performance indicators (KPIs). In call centers, this information can come from several sources, since there are several indicators based on the needs of the company. That is why today we will provide you with a list of KPIs of a call center that will ask you to pay more attention. Customer Queue This is the most important call center performance indicator. The other kpis for call centers dependent on him. When customers contact a business through a mobile or messaging app, they expect a quick response. Then ask yourself, "What's...
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